{"id":24839,"date":"2026-09-01T15:58:02","date_gmt":"2026-09-01T13:58:02","guid":{"rendered":"https:\/\/business-one-consulting.com\/?post_type=wissen&#038;p=24839"},"modified":"2026-09-01T16:38:17","modified_gmt":"2026-09-01T14:38:17","slug":"mahnungen-sap-business-one","status":"publish","type":"wissen","link":"https:\/\/business-one-consulting.com\/en\/wissen\/reminders-sap-business-one\/","title":{"rendered":"Payment reminders in SAP Business One: The complete guide for SMEs"},"content":{"rendered":"<div id=\"gap-317425343\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-317425343 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_315502888\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-ratgeber-blog.png\" class=\"attachment-original size-original\" alt=\"Payment reminder with payment deadline in SAP Business One\" srcset=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-ratgeber-blog.png 1672w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-ratgeber-blog-900x507.png 900w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-ratgeber-blog-1300x732.png 1300w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-ratgeber-blog-600x338.png 600w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-ratgeber-blog-768x432.png 768w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-ratgeber-blog-1536x864.png 1536w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-ratgeber-blog-18x10.png 18w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" data-attachment-id=\"24996\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_315502888 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1524671759\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1524671759 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"wissen-compare\"><div class=\"wissen-compare__col\"><ul class=\"wissen-checklist\"><li>SAP Business One offers a fully integrated dunning system with up to ten configurable dunning levels.<\/li><li>Each customer receives a suitable dunning policy with deadlines, fees and dunning method.<\/li><li>The dunning assistant guides you from parameter selection to the finished dunning letter.<\/li><li>Outstanding invoices, installments, credit notes and other customer items are included in the dunning process.<\/li><li>Interest and late payment fees can be configured for each level and optionally booked automatically.<\/li><li>The dunning history report documents dunning notices, stages, dates and affected invoices.<\/li><li>Dunning, financial accounting, and credit management are all interconnected.<\/li><li>The dunning process applies exclusively to customers \u2013 suppliers are excluded.<\/li><\/ul><\/div><\/div>\n\t<div id=\"gap-906158982\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-906158982 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<p>Outstanding receivables strain liquidity \u2013 often not because customers fundamentally refuse to pay, but because <strong>Dunning deadlines and outstanding invoices are often overlooked in day-to-day business.<\/strong>. SAP Business One therefore supports a structured, rule-based dunning process.<\/p>\n<p>This complete guide explains how <strong>Reminders in SAP Business One<\/strong> It is set up, implemented, and evaluated. The focus is on dunning levels, customer-specific conditions, the dunning assistant, fees, exceptions, and the link to credit management.<\/p>\n\t<div id=\"gap-138071404\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-138071404 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Dunning process in SAP Business One \u2013 basics and functionality<\/h2>\n<p>Dunning is the structured process of reminding customers of outstanding payments. In SAP Business One, it is... <strong>directly integrated into financial accounting<\/strong> and accesses, among other things, open outgoing invoices including installments, sales credit notes, non-invoice-based incoming payments and certain manual journal entries.<\/p>\n<p>Overdue items are assigned to a dunning level based on the configured settings. The system can generate dunning letters including interest and fees. The dunning history report keeps track of the transactions for the <strong>internal control and further processing<\/strong> firmly.<\/p>\n<div class=\"wissen-infobox wissen-infobox--orange\"><span class=\"wissen-infobox__icon\" aria-hidden=\"true\"><\/span><p class=\"wissen-infobox__title\">Important information beforehand<\/p><div class=\"wissen-infobox__body\">\n<p>The dunning process in SAP Business One applies exclusively to <strong>Customers or debtors<\/strong>. Payment terms cannot be assigned to suppliers.<\/p>\n<\/div><\/div>\n<div class=\"wissen-grid wissen-grid--2\">\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">rule-based<\/p><div class=\"wissen-card__body\">\n<p>Reminder letters are generated based on overdue outstanding payments and established rules.<\/p>\n<\/div><\/div>\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">Customer-specific<\/p><div class=\"wissen-card__body\">\n<p>Each customer can have their own dunning policy with appropriate deadlines and booking rules.<\/p>\n<\/div><\/div>\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">Up to 10 levels<\/p><div class=\"wissen-card__body\">\n<p>Each stage, from a friendly reminder to a final warning, can be defined separately.<\/p>\n<\/div><\/div>\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">Understandable<\/p><div class=\"wissen-card__body\">\n<p>The dunning history shows dunning notices, stages and associated invoices per customer.<\/p>\n<\/div><\/div>\n<\/div>\n\t<div id=\"gap-1723138435\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1723138435 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Reminder levels: The escalation levels in detail<\/h2>\n<p>Determine reminder levels, <strong>when a reminder is triggered<\/strong>, SAP Business One specifies which layout is used and what interest rates or fees apply. It supports up to ten tiers, but in practice, three to four are often sufficient.<\/p>\n<p>Menu path: <strong>Administration \u2192 Definitions \u2192 Business Partners \u2192 Dunning Levels<\/strong><\/p>\n\n<div style=\"border-radius:12px;overflow:hidden;border:1px solid #ddd;\">\n<table style=\"width:100%;border-collapse:separate;border-spacing:0;font-family:Arial,sans-serif;font-size:15px;\">\n<thead>\n<tr style=\"background:#0A5395;color:#fff;text-align:left;\">\n<th style=\"padding:12px 15px;\">parameter<\/th>\n<th style=\"padding:12px 15px;\">Meaning<\/th>\n<th style=\"padding:12px 15px;\">Typical value<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>Letter format<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Layout of the reminder letter<\/td>\n<td style=\"padding:12px 15px;\">Stage-specific layout<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>Effective after<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Days after due date until activation<\/td>\n<td style=\"padding:12px 15px;\">7 \/ 14 \/ 30 \/ 45 days<\/td>\n<\/tr>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>Fee per reminder<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Flat fee for the level<\/td>\n<td style=\"padding:12px 15px;\">Determine on a company-specific and case-specific basis<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>Minimum balance<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Minimum amount for the issue<\/td>\n<td style=\"padding:12px 15px;\">For example, \u20ac10\u201315<\/td>\n<\/tr>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>Minimum percentage<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Minimum share of all open items<\/td>\n<td style=\"padding:12px 15px;\">Depending on the strategy<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>Interest charges<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Default interest rate of the stage<\/td>\n<td style=\"padding:12px 15px;\">Statutory or agreed rate<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n<p>The classification is based on the number of days overdue and the threshold values. If the minimum balance or minimum percentage is not reached, the item may be assigned to a lower category. The determined category can be viewed in the proposal. <strong>Manually check and adjust to a limited extent<\/strong>.<\/p>\n<div class=\"wissen-infobox wissen-infobox--orange\"><span class=\"wissen-infobox__icon\" aria-hidden=\"true\"><\/span><p class=\"wissen-infobox__title\">Practical tip regarding the minimum balance<\/p><div class=\"wissen-infobox__body\">\n<p>A minimum balance prevents disproportionate reminders for very small amounts. For the first stage, this is often recommended. <strong>a friendly reminder free of charge<\/strong>.<\/p>\n<\/div><\/div>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1554165668\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img decoding=\"async\" src=\"http:\/\/SCREENSHOT_MAHNSTUFEN_ID\" alt=\"\"\/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1554165668 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1384730135\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1384730135 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Payment terms: Individual rules per customer<\/h2>\n<p>Reminder levels define the general escalation rules. Reminder conditions, on the other hand, specify..., <strong>how the process actually works for a customer<\/strong>. They are created under Administration \u2192 Definitions \u2192 Business Partners \u2192 Dunning Conditions and assigned in the customer master data under Payment Terms.<\/p>\n<p>The dunning conditions include the levels used, the dunning method, and the accounting logic for interest and fees. The &quot;Use final dunning text&quot; option ensures that, for items at different levels, the following applies: <strong>the layout of the highest included level<\/strong> is used.<\/p>\n<div class=\"wissen-infobox wissen-infobox--orange\"><span class=\"wissen-infobox__icon\" aria-hidden=\"true\"><\/span><p class=\"wissen-infobox__title\">Standard terms and conditions for new customers<\/p><div class=\"wissen-infobox__body\">\n<p>Under Administration \u2192 System Initialization \u2192 General Settings \u2192 GP, a <strong>Standard dunning conditions for new customers<\/strong> This information must be stored. Otherwise, new master records without dunning conditions may be created and will be missing from dunning runs.<\/p>\n<\/div><\/div>\n\t<div id=\"gap-779289191\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-779289191 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>The dunning assistant: Guided through every run<\/h2>\n<p>The dunning assistant is the operational core. It guides the user from selection to completion and documents payment behavior. It is started via <strong>Sales \u2192 Dunning Assistant<\/strong>.<\/p>\n\n<div style=\"border-radius:12px;overflow:hidden;border:1px solid #ddd;\">\n<table style=\"width:100%;border-collapse:separate;border-spacing:0;font-family:Arial,sans-serif;font-size:15px;\">\n<thead>\n<tr style=\"background:#0A5395;color:#fff;text-align:left;\">\n<th style=\"padding:12px 15px;\">phase<\/th>\n<th style=\"padding:12px 15px;\">Proceed<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>1. Start the assistant<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Start a new run or load a saved parameter set.<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>2. Define parameters<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Define customer, dunning level, dunning conditions, date ranges and due date.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>3. Review recommendations<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Check pre-registered customers and items, and remove individual items if necessary.<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>4. Select processing<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Save parameters, save recommendation as draft, execute only, or issue a reminder letter.<\/td>\n<\/tr>\n<tr style=\"background:#eaf0f6;\">\n<td style=\"padding:12px 15px;\"><strong>5. Conclusion<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Update the dunning date and level, continue the history, and, if the settings allow, post fees or interest.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n<div class=\"wissen-infobox wissen-infobox--orange\"><span class=\"wissen-infobox__icon\" aria-hidden=\"true\"><\/span><p class=\"wissen-infobox__title\">Before the first productive use<\/p><div class=\"wissen-infobox__body\">\n<p>Always one first <strong>Test run or a full preview<\/strong> Check. This way, faulty levels, missing accounts, or unwanted selections will be noticed before output.<\/p>\n<\/div><\/div>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_923486242\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img decoding=\"async\" src=\"http:\/\/SCREENSHOT_MAHNASSISTENT_ID\" alt=\"\"\/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_923486242 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-2035334704\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2035334704 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Conduct the dunning run<\/h2>\n<p>The dunning process generates dunning letters for the affected customers based on the settings. Important filters are: <strong>Business partner, document or due date, maximum dunning level, minimum balance and posting date range<\/strong>.<\/p>\n<p>Upon successful completion, the dunning date and level are saved, and the history is updated. In the regular process, the amount due for each item increases incrementally. Before finalization, the recommended list should be reviewed with accounting and, if applicable, sales.<\/p>\n<div class=\"wissen-bildtext wissen-bildtext--left\"><div class=\"wissen-bildtext__media\"><img decoding=\"async\" width=\"1020\" height=\"765\" src=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-beratung-1300x975.png\" class=\"wissen-bildtext__img\" alt=\"Test the dunning process in SAP Business One in the demo system\" loading=\"lazy\" srcset=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-beratung-1300x975.png 1300w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-beratung-900x675.png 900w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-beratung-600x450.png 600w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-beratung-768x576.png 768w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-beratung-16x12.png 16w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-beratung.png 1448w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" data-attachment-id=\"24995\" \/><\/div><div class=\"wissen-bildtext__text\"><h3 class=\"wissen-bildtext__heading\">Experience SAP Business One dunning live<\/h3>\n<p>Test dunning and financial accounting in a free demo system.<\/p>\n<a class=\"wissen-bildtext__link\" href=\"https:\/\/www.business-one.cloud\/de\/signup\">Start free demo<svg class=\"wissen-link__arrow\" viewbox=\"0 0 8 14\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1 1l6 6-6 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div>\n\t<div id=\"gap-1897404619\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1897404619 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Report on the history of reminders: Evaluation and documentation<\/h2>\n<p>The dunning history report shows the dunning notices issued, dunning levels, dunning dates, and affected invoices. It can be searched by... <strong>Business partner, dunning date, dunning level and invoice number<\/strong> filter.<\/p>\n<p>Additionally, the aging report shows how long receivables have been outstanding. This allows you to identify priorities in your accounts receivable portfolio. Regular reconciliations with incoming payments help to clarify already paid or discrepancies before the next dunning run.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_588910723\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img decoding=\"async\" src=\"http:\/\/SCREENSHOT_MAHNHISTORIE_ID\" alt=\"\"\/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_588910723 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-797524069\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-797524069 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Step by step: Setting up the dunning process<\/h2>\n\n<div style=\"border-radius:12px;overflow:hidden;border:1px solid #ddd;\">\n<table style=\"width:100%;border-collapse:separate;border-spacing:0;font-family:Arial,sans-serif;font-size:15px;\">\n<thead>\n<tr style=\"background:#0A5395;color:#fff;text-align:left;\">\n<th style=\"padding:12px 15px;\">Step<\/th>\n<th style=\"padding:12px 15px;\">Task<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>1. Define dunning levels<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Specify letter formats, waiting days, minimum balances, interest rates and, if applicable, fees.<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>2. Create dunning conditions<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Determine the method and automatic booking options.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>3. Set default<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Configure the default dunning condition for newly created customers.<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>4. Assign customers<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Assign the appropriate condition in the customer database; update inventory data collectively as needed.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>5. Configure general ledger accounts<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Correctly enter the accounts for automatically debited interest and fees.<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>6. Customize letter layouts<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Create a layout for each stage including company information, payment details, deadline and appropriate tone.<\/td>\n<\/tr>\n<tr style=\"background:#eaf0f6;\">\n<td style=\"padding:12px 15px;\"><strong>7. Perform a test run<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Check the result and only then complete the first productive run.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n<div class=\"wissen-infobox wissen-infobox--orange\"><span class=\"wissen-infobox__icon\" aria-hidden=\"true\"><\/span><p class=\"wissen-infobox__title\">Proven tiered structure for SMEs<\/p><div class=\"wissen-infobox__body\">\n<p>One possible structure is: <strong>Payment reminder after 7 days, first dunning notice after 14\u201321 days, second dunning notice after 30 days and final dunning notice after 45 days<\/strong>. Deadlines, texts and fees must be appropriate to the company&#039;s own customer structure and legal situation.<\/p>\n<\/div><\/div>\n\t<div id=\"gap-1402657100\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1402657100 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Configure interest rates and late payment fees<\/h2>\n<p>SAP Business One can calculate default interest and reminder fees. Each reminder condition specifies, among other things, the interest rate, calculation days, model, and start date. For B2B payment claims, the statutory default interest rate is generally... <strong>nine percentage points above the base interest rate<\/strong>; Contractual and individual case issues should be professionally reviewed.<\/p>\n\n<div style=\"border-radius:12px;overflow:hidden;border:1px solid #ddd;\">\n<table style=\"width:100%;border-collapse:separate;border-spacing:0;font-family:Arial,sans-serif;font-size:15px;\">\n<thead>\n<tr style=\"background:#0A5395;color:#fff;text-align:left;\">\n<th style=\"padding:12px 15px;\">option<\/th>\n<th style=\"padding:12px 15px;\">Booking behavior<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>No booking<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Interest and fees only appear in the payment reminder.<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>Interest and fees<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Both values are booked as open items via service receipts.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>Interest only<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Only the interest amount is recorded.<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>Fees only<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Only the late payment fee will be charged.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n<p>The prerequisites for automatic bookings are... <strong>correctly assigned general ledger accounts and tax codes<\/strong>. If these are missing, the dunning process may partially fail.<\/p>\n\t<div id=\"gap-103085554\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-103085554 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>A comparison of the three dunning methods<\/h2>\n\n<div style=\"border-radius:12px;overflow:hidden;border:1px solid #ddd;\">\n<table style=\"width:100%;border-collapse:separate;border-spacing:0;font-family:Arial,sans-serif;font-size:15px;\">\n<thead>\n<tr style=\"background:#0A5395;color:#fff;text-align:left;\">\n<th style=\"padding:12px 15px;\">criterion<\/th>\n<th style=\"padding:12px 15px;\">Letter per invoice<\/th>\n<th style=\"padding:12px 15px;\">Letter per reminder level<\/th>\n<th style=\"padding:12px 15px;\">Letter per business partner<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>Write per run<\/strong><\/td>\n<td style=\"padding:12px 15px;\">One per outstanding invoice<\/td>\n<td style=\"padding:12px 15px;\">One of each included level<\/td>\n<td style=\"padding:12px 15px;\">A joint letter<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>Overview of all items<\/strong><\/td>\n<td style=\"padding:12px 15px;\">No<\/td>\n<td style=\"padding:12px 15px;\">Partially<\/td>\n<td style=\"padding:12px 15px;\">Yes<\/td>\n<\/tr>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>Shipping costs<\/strong><\/td>\n<td style=\"padding:12px 15px;\">High<\/td>\n<td style=\"padding:12px 15px;\">Medium<\/td>\n<td style=\"padding:12px 15px;\">Low<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>Suitable for<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Individual cases and key customers<\/td>\n<td style=\"padding:12px 15px;\">Separate escalation display<\/td>\n<td style=\"padding:12px 15px;\">Mass customer business<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n<p>Which method is suitable depends on the customer segment. For large customers, an invoice-based presentation can be useful; in mass-market business, a more streamlined approach is preferable. <strong>one collective letter per business partner<\/strong> the effort.<\/p>\n\t<div id=\"gap-1341030881\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1341030881 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Block payment reminders and manage exceptions<\/h2>\n<p>Not every overdue invoice should be immediately subject to a reminder \u2013 for example, in the case of complaints, installment payment agreements, or a credit note that is being processed. SAP Business One offers a solution for this. <strong>Blocking at document and customer level<\/strong>.<\/p>\n<div class=\"wissen-compare\"><div class=\"wissen-compare__col\"><p class=\"wissen-compare__heading\">Blocking at document level<\/p><ul class=\"wissen-checklist\"><li>A single outstanding item is excluded from the dunning process.<\/li><li>The invoice remains open for accounting purposes.<\/li><li>The suspension can be lifted later.<\/li><\/ul><\/div><div class=\"wissen-compare__col\"><p class=\"wissen-compare__heading\">Customer-level blocking<\/p><ul class=\"wissen-checklist\"><li>The entire customer account will be blocked from receiving payment reminders.<\/li><li>No payment reminders will be sent during the suspension.<\/li><li>Suitable for comprehensive agreements or complaints<\/li><\/ul><\/div><\/div>\n<p>Additionally, individual customers or items can be removed directly from the recommendation list for the current run without being permanently blocked.<\/p>\n\t<div id=\"gap-1206519538\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1206519538 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Payment default and legal background<\/h2>\n<p>The conditions for default are governed by Section 286 of the German Civil Code (BGB). For performances with a specific calendar date, default can occur without further notice. The 30-day rule applies only under the statutory conditions; additional notification obligations apply to consumers. Section 288 of the German Civil Code (BGB) generally provides for the following regarding B2B payment claims: <strong>nine percentage points above the base interest rate<\/strong> before.<\/p>\n<p>SAP Business One maps the operational processing of open, overdue receivables. Dunning history and documents facilitate documentation, but do not replace manual processes. <strong>no individual legal review<\/strong>, especially before debt collection or legal dunning proceedings.<\/p>\n<div class=\"wissen-infobox wissen-infobox--orange\"><span class=\"wissen-infobox__icon\" aria-hidden=\"true\"><\/span><p class=\"wissen-infobox__title\">Send reminders via email<\/p><div class=\"wissen-infobox__body\">\n<p>Our special article explains the specific setup of recipient addresses, email texts, PDF attachments and sending methods: <a href=\"\/en\/INTERNAL_LINK_MAHNUNG_EMAIL\/\"><strong>SAP Business One: Sending payment reminders via email<\/strong><\/a>.<\/p>\n<\/div><\/div>\n\t<div id=\"gap-564077616\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-564077616 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Link to credit management<\/h2>\n<p>The dunning process is integrated with financial accounting, sales, and credit management. Credit and liability limits can be defined for customers and checked against sales documents. <strong>Payment history and dunning history<\/strong> provide a basis for future payment terms and release decisions.<\/p>\n<p>For doubtful receivables, additional valuation adjustment processes may be necessary. This allows risks to be addressed not only during the dunning process but also in the financial evaluation.<\/p>\n\t<div id=\"gap-30798235\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-30798235 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Best practices for effective debt collection<\/h2>\n<div class=\"wissen-grid wissen-grid--2\">\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">Fixed reminder schedules<\/p><div class=\"wissen-card__body\">\n<p>Work weekly or bi-weekly and define clear responsibilities.<\/p>\n<\/div><\/div>\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">Always check first<\/p><div class=\"wissen-card__body\">\n<p>After making changes to conditions, accounts, or layouts, always perform a test run first.<\/p>\n<\/div><\/div>\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">Customer segmentation<\/p><div class=\"wissen-card__body\">\n<p>Use appropriate dunning terms for regular, new and high-risk customers.<\/p>\n<\/div><\/div>\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">Check general ledger accounts<\/p><div class=\"wissen-card__body\">\n<p>Check account assignment and tax codes before making automatic bookings.<\/p>\n<\/div><\/div>\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">Use the aging report<\/p><div class=\"wissen-card__body\">\n<p>Regularly evaluate the age structure of outstanding items and set priorities.<\/p>\n<\/div><\/div>\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">Coordinate sales<\/p><div class=\"wissen-card__body\">\n<p>Before the race, compare complaints, promises and ongoing agreements.<\/p>\n<\/div><\/div>\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">Layouts per level<\/p><div class=\"wissen-card__body\">\n<p>Depict a comprehensible escalation, from friendly to firm.<\/p>\n<\/div><\/div>\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">Maintain standard conditions<\/p><div class=\"wissen-card__body\">\n<p>Automatically equip new customers with a dunning condition.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"wissen-infobox wissen-infobox--orange\"><span class=\"wissen-infobox__icon\" aria-hidden=\"true\"><\/span><p class=\"wissen-infobox__title\">Tip for customer relations<\/p><div class=\"wissen-infobox__body\">\n<p>A friendly first payment reminder, free of charge, helps maintain the relationship. Additionally, neatly configured <strong>Discounts for early payments<\/strong> to expedite payment receipt.<\/p>\n<\/div><\/div>\n\t<div id=\"gap-636937770\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-636937770 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Structured receivables management with SAP Business One<\/h2>\n<p>SAP Business One combines dunning levels, customer-specific terms, the guided assistant, interest and fee logic, and dunning history in a single system. The decisive advantage lies in the <strong>Integration with financial accounting, credit management and sales<\/strong>.<\/p>\n<p>This creates a scalable accounts receivable process for growing companies: open items are processed according to rules, special cases are specifically excluded, and decisions are made on a common data basis.<\/p>\n<div class=\"wissen-bildtext wissen-bildtext--left\"><div class=\"wissen-bildtext__media\"><img decoding=\"async\" width=\"1020\" height=\"765\" src=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-beratung-1300x975.png\" class=\"wissen-bildtext__img\" alt=\"Test the dunning process in SAP Business One in the demo system\" loading=\"lazy\" srcset=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-beratung-1300x975.png 1300w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-beratung-900x675.png 900w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-beratung-600x450.png 600w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-beratung-768x576.png 768w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-beratung-16x12.png 16w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnungen-beratung.png 1448w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" data-attachment-id=\"24995\" \/><\/div><div class=\"wissen-bildtext__text\"><h3 class=\"wissen-bildtext__heading\">Have your debt collection process professionally set up.<\/h3>\n<p>As an SAP partner, conesprit supports small and medium-sized enterprises in the setup, customization and maintenance of SAP Business One.<\/p>\n<a class=\"wissen-bildtext__link\" href=\"https:\/\/business-one-consulting.com\/en\/contact\/#kontakt\">Request a consultation now<svg class=\"wissen-link__arrow\" viewbox=\"0 0 8 14\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1 1l6 6-6 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div>\n\t<div id=\"gap-188013553\" class=\"gap-element clearfix\" style=\"display:block; 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