{"id":24834,"date":"2026-09-01T16:34:34","date_gmt":"2026-09-01T14:34:34","guid":{"rendered":"https:\/\/business-one-consulting.com\/?post_type=wissen&#038;p=24834"},"modified":"2026-09-03T10:59:02","modified_gmt":"2026-09-03T08:59:02","slug":"sap-mahnung-email","status":"publish","type":"wissen","link":"https:\/\/business-one-consulting.com\/en\/wissen\/sap-reminder-email\/","title":{"rendered":"SAP Business One: Sending payment reminders via email"},"content":{"rendered":"<div id=\"gap-519536513\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-519536513 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_234023593\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"941\" src=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnung-per-email-versenden-1.png\" class=\"attachment-original size-original\" alt=\"Send SAP Business One payment reminders via email Blog Guide\" srcset=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnung-per-email-versenden-1.png 1672w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnung-per-email-versenden-1-900x507.png 900w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnung-per-email-versenden-1-1300x732.png 1300w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnung-per-email-versenden-1-600x338.png 600w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnung-per-email-versenden-1-768x432.png 768w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnung-per-email-versenden-1-1536x864.png 1536w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnung-per-email-versenden-1-18x10.png 18w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" data-attachment-id=\"25002\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_234023593 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-211254504\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-211254504 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"wissen-compare\"><div class=\"wissen-compare__col\"><p class=\"wissen-compare__heading\">The most important points in brief<\/p><ul class=\"wissen-checklist\"><li>Dunning levels and conditions control deadlines, fees, minimum balances, and letter layouts.<\/li><li>The recipient address is maintained in the business partner database or via a contact person.<\/li><li>Email subject and body text can be preconfigured.<\/li><li>The dunning assistant guides the user from customer selection to the final email dispatch.<\/li><li>Email is suitable for early reminders; for further escalation, verifiable postal delivery becomes advisable.<\/li><li>Dunning history reports and sent email reports support follow-up.<\/li><\/ul><\/div><\/div>\n\t<div id=\"gap-533507434\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-533507434 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<p>In SAP Business One, this is <strong>Dunning process implemented in a user-friendly way<\/strong>\u00a0than in SAP ECC or S\/4HANA. Neither ABAP code nor transactions like F150 or a technical customizing project are required. Instead, a wizard guides you through the entire process.<\/p>\n<p>One <strong>SAP reminder via email<\/strong> It can be sent directly from the system as soon as the recipient address, dunning terms, and dunning texts are correctly entered. This guide describes the complete process.<\/p>\n\t<div id=\"gap-728958459\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-728958459 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Dunning process in SAP Business One<\/h2>\n<p>SAP Business One brings a <strong>Complete dunning process in the standard<\/strong> The central tool is the dunning assistant, located under Sales \u2192 Dunning \u2192 Dunning Run. It checks outstanding customer invoices and, based on the defined dunning conditions, determines which customers will be dunned at which stage.<\/p>\n<p>The module is exclusively for <strong>Customers and therefore for receivables management<\/strong> This includes, among other things, outstanding outgoing invoices including installments, credit notes, non-invoice-based incoming payments, and certain manual journal entries.<\/p>\n<div class=\"wissen-grid wissen-grid--2\">\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">1. Define dunning levels<\/p><div class=\"wissen-card__body\">\n<p>Set days, fees, minimum balance and letter layout for each level \u2013 under Administration \u2192 Definitions.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1885828895\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"611\" height=\"424\" src=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnstufe-definieren.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnstufe-definieren.jpg 611w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnstufe-definieren-600x416.jpg 600w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnstufe-definieren-18x12.jpg 18w\" sizes=\"auto, (max-width: 611px) 100vw, 611px\" data-attachment-id=\"25004\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1885828895 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n<\/div><\/div>\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">2. Assign a dunning condition<\/p><div class=\"wissen-card__body\">\n<p>Assign each customer a dunning condition and a suitable email address \u2013 including the email address itself.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_835054532\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"741\" height=\"623\" src=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnbedingung-zuweisen.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnbedingung-zuweisen.jpg 741w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnbedingung-zuweisen-600x504.jpg 600w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnbedingung-zuweisen-14x12.jpg 14w\" sizes=\"auto, (max-width: 741px) 100vw, 741px\" data-attachment-id=\"25005\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_835054532 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n<\/div><\/div>\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">Start 3rd dunning run<\/p><div class=\"wissen-card__body\">\n<p>Check the list of suggestions and send reminders via email \u2013 done.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1682558781\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"483\" src=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnlauf-starten-1300x615.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnlauf-starten-1300x615.jpg 1300w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnlauf-starten-900x426.jpg 900w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnlauf-starten-600x284.jpg 600w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnlauf-starten-768x363.jpg 768w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnlauf-starten-1536x727.jpg 1536w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnlauf-starten-18x9.jpg 18w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnlauf-starten.jpg 1674w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" data-attachment-id=\"25006\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1682558781 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n<\/div><\/div>\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">4. Evaluate the history of reminders<\/p><div class=\"wissen-card__body\">\n<p>Track sent reminders, stages and affected invoices.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1583285422\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"478\" src=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnhistorie-ausweisen-1300x609.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnhistorie-ausweisen-1300x609.jpg 1300w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnhistorie-ausweisen-900x421.jpg 900w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnhistorie-ausweisen-600x281.jpg 600w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnhistorie-ausweisen-768x360.jpg 768w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnhistorie-ausweisen-1536x719.jpg 1536w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnhistorie-ausweisen-18x8.jpg 18w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnhistorie-ausweisen.jpg 1672w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" data-attachment-id=\"25007\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1583285422 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n<\/div><\/div>\n<\/div>\n\t<div id=\"gap-1927334789\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1927334789 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Set up dunning levels and dunning conditions<\/h2>\n<p>Before the first dunning run, <strong>Dunning levels and dunning conditions set up once<\/strong> become.<\/p>\n<h3>Define dunning levels<\/h3>\n<p>Menu path: <strong>Administration \u2192 Definitions \u2192 Business Partners \u2192 Dunning Levels<\/strong>. SAP Business One supports up to ten dunning levels.<\/p>\n\n<div style=\"border-radius:12px;overflow:hidden;border:1px solid #ddd;\">\n<table style=\"width:100%;border-collapse:separate;border-spacing:0;font-family:Arial,sans-serif;font-size:15px;\">\n<thead>\n<tr style=\"background:#0A5395;color:#fff;text-align:left;\">\n<th style=\"padding:12px 15px;\">Field<\/th>\n<th style=\"padding:12px 15px;\">Meaning<\/th>\n<th style=\"padding:12px 15px;\">Practical example<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>Effective from<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Days after due date until activation<\/td>\n<td style=\"padding:12px 15px;\">Level 1: 5, Level 2: 7, Level 3: 7 days<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>Fee per reminder<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Late payment fee in local currency<\/td>\n<td style=\"padding:12px 15px;\">For example, \u20ac0, \u20ac5 and \u20ac15<\/td>\n<\/tr>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>Minimum balance<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Outstanding amount from which a reminder will be sent.<\/td>\n<td style=\"padding:12px 15px;\">For example, \u20ac10 against small amount reminders<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>Interest charges<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Default interest rate on the outstanding amount<\/td>\n<td style=\"padding:12px 15px;\">Legal review required; in the B2B sector, generally 9 percentage points above the base interest rate.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>Letter layout<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Print layout of the reminder letter<\/td>\n<td style=\"padding:12px 15px;\">One layout with a matching tone for each level<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_293350047\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"611\" height=\"424\" src=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnstufe-definieren.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnstufe-definieren.jpg 611w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnstufe-definieren-600x416.jpg 600w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnstufe-definieren-18x12.jpg 18w\" sizes=\"auto, (max-width: 611px) 100vw, 611px\" data-attachment-id=\"25004\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_293350047 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n<h3>Define payment terms and assign them to customers<\/h3>\n<p>Under Administration \u2192 Definitions \u2192 Business Partners \u2192 Dunning Conditions, the following is defined:, <strong>which levels apply in which order<\/strong>. Furthermore, it can be determined whether a letter is sent for each invoice or a single letter is sent for each dunning level, and whether fees and interest are automatically booked.<\/p>\n<p>The dunning condition is assigned in the business partner master data under payment terms. <strong>Customers without a payment reminder condition will not be considered.<\/strong>. For special cases, the &quot;block reminder&quot; option can be set.<\/p>\n<div class=\"wissen-infobox wissen-infobox--orange\"><span class=\"wissen-infobox__icon\" aria-hidden=\"true\"><\/span><p class=\"wissen-infobox__title\">Payment reminder terms apply only to customers - supplier reminders require an additional app.<\/p><div class=\"wissen-infobox__body\">\n<p>Dunning terms can only be assigned to customers in SAP Business One. <strong>suppliers <\/strong>You will not receive any reminders via this module. <strong>But<\/strong>There are apps, such as the reminder app from conesprit, which also... <strong>Reminder from suppliers<\/strong> can be done.<\/p>\n<\/div><\/div>\n\t<div id=\"gap-2119352344\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2119352344 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Enter email address in the business partner database.<\/h2>\n<p>In order for a reminder to be sent by email, a <strong>valid recipient address in the business partner database<\/strong> It should be well-maintained. There are two combinable ways to achieve this.<\/p>\n<div class=\"wissen-compare\"><div class=\"wissen-compare__col\"><p class=\"wissen-compare__heading\">Standard address in master record<\/p><ul class=\"wissen-checklist\"><li>The email field on the main tab serves as the default recipient.<\/li><li>This address is used for outgoing emails when no specific contact person applies.<\/li><\/ul><\/div><div class=\"wissen-compare__col\"><p class=\"wissen-compare__heading\">Targeted contact person<\/p><ul class=\"wissen-checklist\"><li>In the &quot;Contact Person&quot; tab, you can create your own accounting contact.<\/li><li>An email group can be used to classify contacts for sending dunning notices.<\/li><li>Several responsible persons can be managed accordingly.<\/li><\/ul><\/div><\/div>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1830011828\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"737\" height=\"622\" src=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-geschaeftspartnerstamm.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-geschaeftspartnerstamm.jpg 737w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-geschaeftspartnerstamm-600x506.jpg 600w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-geschaeftspartnerstamm-14x12.jpg 14w\" sizes=\"auto, (max-width: 737px) 100vw, 737px\" data-attachment-id=\"25008\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1830011828 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"wissen-infobox wissen-infobox--orange\"><span class=\"wissen-infobox__icon\" aria-hidden=\"true\"><\/span><p class=\"wissen-infobox__title\">Data quality as a basic requirement<\/p><div class=\"wissen-infobox__body\">\n<p>Customers without an up-to-date email address will not receive payment reminders and must be contacted manually. <strong>Therefore, email addresses should be entered automatically when creating new customer accounts.<\/strong> become.<\/p>\n<\/div><\/div>\n\t<div id=\"gap-1470194352\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1470194352 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Configure text snippets for sending emails<\/h2>\n<p>Email subject and body can be customized under <strong>Administration \u2192 Definition \u2192 General \u2192 Predefined Texts <\/strong>Pre-configure centrally. The standard texts are pre-filled for sending and do not need to be re-entered for each run.<\/p>\n<h3>Design letter layout for each dunning level<\/h3>\n<p>The actual dunning letter with the outstanding amount, invoice list and instructions will be sent as <strong>PDF attachment<\/strong> sent out. The layout is created with the report and layout designer or Crystal Reports and assigned to the respective dunning level.<\/p>\n<p>Level 1 can be a friendly reminder about payment, while a later level addresses more explicit consequences. <strong>Separate layouts reflect the increasing seriousness<\/strong> better than a uniform text.<\/p>\n<div class=\"wissen-infobox wissen-infobox--orange\"><span class=\"wissen-infobox__icon\" aria-hidden=\"true\"><\/span><p class=\"wissen-infobox__title\">Email body plus PDF attachment<\/p><div class=\"wissen-infobox__body\">\n<p>The email body contains the short standard text from the print settings. The formal dunning letter with all the details will be... <strong>automatically attached as a PDF<\/strong>.<\/p>\n<\/div><\/div>\n<div class=\"wissen-bildtext wissen-bildtext--left\"><div class=\"wissen-bildtext__media\"><img decoding=\"async\" width=\"1020\" height=\"680\" src=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnprozess-beratung-1-1300x867.png\" class=\"wissen-bildtext__img\" alt=\"Digital dunning process with email delivery in SAP Business One\" loading=\"lazy\" srcset=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnprozess-beratung-1-1300x867.png 1300w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnprozess-beratung-1-900x600.png 900w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnprozess-beratung-1-600x400.png 600w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnprozess-beratung-1-768x512.png 768w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnprozess-beratung-1-18x12.png 18w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnprozess-beratung-1.png 1536w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" data-attachment-id=\"24838\" \/><\/div><div class=\"wissen-bildtext__text\"><h3 class=\"wissen-bildtext__heading\">How to optimize dunning processes in SAP Business One?<\/h3>\n<p>From dunning levels and fees to final shipment, we optimize your workflow for efficient receivables management.<\/p>\n<a class=\"wissen-bildtext__link\" href=\"https:\/\/business-one-consulting.com\/en\/contact\/#kontakt\">Request a free initial consultation<svg class=\"wissen-link__arrow\" viewbox=\"0 0 8 14\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1 1l6 6-6 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div>\n\t<div id=\"gap-396980477\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-396980477 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Perform the dunning run in SAP Business One<\/h2>\n<p>The dunning assistant under <strong>Sales \u2192 Dunning \u2192 Dunning Run<\/strong> guides you through the process step by step.<\/p>\n\n<div style=\"border-radius:12px;overflow:hidden;border:1px solid #ddd;\">\n<table style=\"width:100%;border-collapse:separate;border-spacing:0;font-family:Arial,sans-serif;font-size:15px;\">\n<thead>\n<tr style=\"background:#0A5395;color:#fff;text-align:left;\">\n<th style=\"padding:12px 15px;\">Step<\/th>\n<th style=\"padding:12px 15px;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>1. Start or load dunning run<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Start a new run or load a saved run.<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>2. Define parameters<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Specify customer details, document or due date, dunning level, as well as fees and interest.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>3. Review recommendations<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Check the proposed list with customer, level, and outstanding amount. Manually remove special cases.<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>4. Select processing<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Preview or test run for checking, or to perform the final run.<\/td>\n<\/tr>\n<tr style=\"background:#eaf0f6;\">\n<td style=\"padding:12px 15px;\"><strong>5. Send via email<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Select email output with PDF attachment. SAP Business One uses the recipient, subject, and text from the configuration and then updates the dunning history.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_932752356\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1674\" height=\"792\" src=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnlauf-starten.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnlauf-starten.jpg 1674w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnlauf-starten-900x426.jpg 900w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnlauf-starten-1300x615.jpg 1300w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnlauf-starten-600x284.jpg 600w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnlauf-starten-768x363.jpg 768w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnlauf-starten-1536x727.jpg 1536w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/09\/sap-business-one-mahnungen-mahnlauf-starten-18x9.jpg 18w\" sizes=\"auto, (max-width: 1674px) 100vw, 1674px\" data-attachment-id=\"25006\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_932752356 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-715301187\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-715301187 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"uxb-no-content uxb-image\">Upload Image...<\/div>\n<div class=\"wissen-infobox wissen-infobox--orange\"><span class=\"wissen-infobox__icon\" aria-hidden=\"true\"><\/span><p class=\"wissen-infobox__title\">Always use the test run first.<\/p><div class=\"wissen-infobox__body\">\n<p>Check the suggestion list before the production run: <strong>Do the customer details, dunning levels, amounts, and email addresses match?<\/strong> This is particularly important after changes to master data or conditions.<\/p>\n<\/div><\/div>\n\t<div id=\"gap-869180728\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-869180728 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Which reminder levels should be sent via email?<\/h2>\n<p>A reminder can generally <strong>informal and therefore also possible via email<\/strong> This will occur. However, as the situation escalates, proof of access becomes more important.<\/p>\n\n<div style=\"border-radius:12px;overflow:hidden;border:1px solid #ddd;\">\n<table style=\"width:100%;border-collapse:separate;border-spacing:0;font-family:Arial,sans-serif;font-size:15px;\">\n<thead>\n<tr style=\"background:#0A5395;color:#fff;text-align:left;\">\n<th style=\"padding:12px 15px;\">Level<\/th>\n<th style=\"padding:12px 15px;\">Designation<\/th>\n<th style=\"padding:12px 15px;\">Recommended shipping<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>1<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Payment reminder<\/td>\n<td style=\"padding:12px 15px;\">Friendly email, attach original invoice if possible<\/td>\n<\/tr>\n<tr style=\"background:#f6f8fa;\">\n<td style=\"padding:12px 15px;\"><strong>2<\/strong><\/td>\n<td style=\"padding:12px 15px;\">1st reminder<\/td>\n<td style=\"padding:12px 15px;\">Email with PDF reminder letter and information on fees<\/td>\n<\/tr>\n<tr>\n<td style=\"padding:12px 15px;\"><strong>3<\/strong><\/td>\n<td style=\"padding:12px 15px;\">2nd reminder<\/td>\n<td style=\"padding:12px 15px;\">Email plus parallel postal delivery for evidence preservation<\/td>\n<\/tr>\n<tr style=\"background:#eaf0f6;\">\n<td style=\"padding:12px 15px;\"><strong>4<\/strong><\/td>\n<td style=\"padding:12px 15px;\">Last reminder<\/td>\n<td style=\"padding:12px 15px;\">Verifiable postal delivery, further legal action if necessary.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n<p>The appropriate shipping method can be selected in the print dialog for each dunning run. The specific strategy should be tailored to the customer relationship, the amount owed, and the risk profile, and reviewed if there are any legal doubts.<\/p>\n\t<div id=\"gap-1288337233\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1288337233 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>History of reminders and follow-up<\/h2>\n<p>After a run is completed, SAP Business One updates the dunning date and dunning level. Two reports support this. <strong>Follow-up of the dunning process<\/strong>.<\/p>\n<h3>Report on the history of warnings<\/h3>\n<p>Under Business Partners \u2192 Business Partner Reports \u2192 Dunning History Report, dunning notices are listed. <strong>Dunning level, dunning date and associated invoices<\/strong> The information is displayed. Filters by business partner, date, level, and invoice number facilitate the evaluation.<\/p>\n<h3>Report \u201eSent Emails\u201c<\/h3>\n<p>The report documents documents sent from SAP Business One with <strong>Recipient address, date, time, user and subject<\/strong>. PDF attachments remain referenced if the attachments folder is correctly set up as a shared network path.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_32134636\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img decoding=\"async\" src=\"http:\/\/SCREENSHOT_MAHNHISTORIE_ID\" alt=\"\"\/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_32134636 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"wissen-infobox wissen-infobox--orange\"><span class=\"wissen-infobox__icon\" aria-hidden=\"true\"><\/span><p class=\"wissen-infobox__title\">The reminder date prevents premature repetition.<\/p><div class=\"wissen-infobox__body\">\n<p>After execution, SAP Business One sets the dunning date. This triggers the dunning conditions defined in the dunning process. <strong>Intervals until the next reminder<\/strong> taken into account.<\/p>\n<\/div><\/div>\n\t<div id=\"gap-1364426269\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1364426269 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>Best Practices: 5 Practical Tips<\/h2>\n<div class=\"wissen-grid wissen-grid--2\">\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">1. Maintain clear payment terms<\/p><div class=\"wissen-card__body\">\n<p>Correct payment terms and due dates are the basis for ensuring that outstanding invoices are dunned at the right time.<\/p>\n<\/div><\/div>\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">2. Maintain email addresses<\/p><div class=\"wissen-card__body\">\n<p>Enter the address completely, ideally directly when creating the customer account.<\/p>\n<\/div><\/div>\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">3. Separate layouts for each level<\/p><div class=\"wissen-card__body\">\n<p>A friendly reminder and a clear final warning require different tones.<\/p>\n<\/div><\/div>\n<div class=\"wissen-card\"><p class=\"wissen-card__heading\">4. Implement a payment reminder block<\/p><div class=\"wissen-card__body\">\n<p>Temporarily block customers with installment agreements, complaints, or other special cases.<\/p>\n<\/div><\/div>\n<\/div>\n<div class=\"wissen-infobox wissen-infobox--orange\"><span class=\"wissen-infobox__icon\" aria-hidden=\"true\"><\/span><p class=\"wissen-infobox__title\">5. Establish a regular reminder schedule<\/p><div class=\"wissen-infobox__body\">\n<p>A weekly or bi-weekly appointment and a clear responsibility ensure regularity. <strong>The dunning run must be manually initiated in SAP Business One.<\/strong>.<\/p>\n<\/div><\/div>\n<div class=\"wissen-bildtext wissen-bildtext--left\"><div class=\"wissen-bildtext__media\"><img decoding=\"async\" width=\"1020\" height=\"680\" src=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnprozess-beratung-1-1300x867.png\" class=\"wissen-bildtext__img\" alt=\"Digital dunning process with email delivery in SAP Business One\" loading=\"lazy\" srcset=\"https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnprozess-beratung-1-1300x867.png 1300w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnprozess-beratung-1-900x600.png 900w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnprozess-beratung-1-600x400.png 600w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnprozess-beratung-1-768x512.png 768w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnprozess-beratung-1-18x12.png 18w, https:\/\/business-one-consulting.com\/wp-content\/uploads\/2026\/08\/sap-business-one-mahnprozess-beratung-1.png 1536w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" data-attachment-id=\"24838\" \/><\/div><div class=\"wissen-bildtext__text\"><h3 class=\"wissen-bildtext__heading\">Setting up dunning procedures in SAP Business One?<\/h3>\n<p>Test dunning and financial accounting in a free demo system.<\/p>\n<a class=\"wissen-bildtext__link\" href=\"https:\/\/www.business-one.cloud\/de\/signup\">Start free demo<svg class=\"wissen-link__arrow\" viewbox=\"0 0 8 14\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1 1l6 6-6 6\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div>\n\t<div id=\"gap-1026242126\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1026242126 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>","protected":false},"featured_media":25003,"template":"","meta":{"inline_featured_image":false,"_links_to":"","_links_to_target":""},"categories":[165],"class_list":["post-24834","wissen","type-wissen","status-publish","has-post-thumbnail","hentry","category-wissen"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SAP Business One: Mahnung per E-Mail versenden<\/title>\n<meta name=\"description\" content=\"SAP Business One: Mahnung per E-Mail versenden. 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